Reported Phone Call and Text Scams

We have received reports of a scam phone calls and texts about fraudulent activity on a Connects account. The calls have Connects Federal Credit Union on the caller ID and seem to be coming from our toll free number 800-833-5200.

With either a phone call or a text asking you to answer a “Connects” call, NEVER give any information about YOUR online banking credentials, your verification codes or your Debit card number and PIN.

HANG UP and call your local branch.

While we do have debit and credit card fraud protection in place, and call and text, we never ask for information we already have and we do not need your Online Banking credentials or the verification code for anything.

What to do if you become a target of a phone call or text scam

Do not respond, contact Connects during operating hours as soon as possible. Connects will never call you and ask for your information. Never give out your online banking credentials to an unverified person, including your verification codes.

Reporting suspicious texts, emails, or calls

• Notify a Connects representative right away if you feel you have been exposed to a scam involving one of your Connects FCU accounts or your online banking.
• If you feel you have given or entered any information to a possible fraudster, please call us immediately at 804.756.5000. We can block your accounts, cards or reset your online banking credentials.
• To report a scam to law enforcement contact the Internet Crime Complaint Center (IC3).