Reported Online Banking Text Scams

Posted on March 20, 2023 by ConnectsAdmin in Latest Events, News and Special Announcements

In March 2023, we have received a report of a scam text about online banking. The text reads:

“Connects Federal Credit Union N.A. Warning: Unusual Activity Suspicious Login On iPhone 7 Mobile Device In Atlanta, Georgia On (date) Was This You? Reply YES/NO, if No, you will receive a call from our customer fraud service number shortly.”

Upon replying No, a caller will contact you and ask for online banking information. They will even use the Forgot User Name or Forgot Password to generate our normal verification code text and ask for you to provide the code.

What to do

Do not respond, contact Connects during operating hours as soon as possible. Connects will never call you and ask for your information. Never give out your online banking credentials to an unverified person, including your verification codes.

Reporting suspicious texts, emails or calls

  • Notify a Connects representative right away if you feel you have been exposed to a scam involving one of your Connects FCU accounts or your online banking.
  • If you feel you have given or entered any information to a possible fraudster, please call us immediately at 804.756.5000. We can block your accounts, cards or reset your online banking credentials.
  • To report a scam to law enforcement contact the Internet Crime Complaint Center (IC3).

You will be linking to another website not owned or operated by Connects Federal Credit Union. Connects FCU is not responsible for the availability or content of this website does not represent the other website or you, should you enter into a transaction. We encourage you to review their privacy and security policies which may differ from Connects Federal Credit Union.

NOTE: This email is for general inquires only. Electronic mail is not secure, and confidential information (such as social security number, account number, etc.) should not be communicated in this manner.