Member Service Representative

Connects Federal Credit Union Member Service Representative

Looking for a part-time role where you can make a real impact in your community while building strong financial service skills?

We are seeking a dependable and service-driven Part-Time Member Service Representative (MSR) to support our members and contribute to a positive, team-focused branch environment at our Hanover location,

Benefits include:

  • 401(k) with
    employer contribution!

  • Paid Time Off!

  • Holiday Pay!

Send Your Resume!

Who we are

We describe Connects as a 75-year-old startup. We are proud of our history and energized by the future. We combine innovation with strong operational discipline to ensure we deliver consistent, high-quality service to our members.

Our mission is simple: Connect to the Community, Activate possibilities, and Deliver financial freedom.

What you'll do

As a Member Service Representative, you will:

  • Assist members with daily financial transactions including deposits, withdrawals, and payments
  • Accurately balance and maintain a cash drawer
  • Resolve member questions and concerns in a professional and timely manner
  • Identify appropriate products and services that meet members’ needs
  • Complete opening and closing procedures and required compliance documentation
  • Support branch operations while maintaining accuracy, confidentiality, and attention to detail

This position is based in a branch location. From time to time, you may have the opportunity to participate in community events that support our outreach efforts.

We value continuous improvement and welcome ideas once core processes and procedures are mastered.

What you'll need

  • Dependability and punctuality
  • Strong attention to detail and ability to follow established procedures
  • A service-oriented mindset with a team-first attitude
  • Flexibility to work at/be temporarily assigned to/or relocated to any Connects Branch
  • High school diploma or equivalent required
  • Reliable transportation
  • Ability to handle cash accurately and maintain drawer balancing standards
  • Strong organizational and communication skills with a professional presence
  • Customer service experience required; prior financial institution or retail cash handling experience preferred
  • Comfort identifying opportunities to deepen member relationships through appropriate product recommendations

 Schedule

  • This is a part-time position working approximately 20-25 hours per week.

Compensation

  • $15 to $20 an hour depending on experience

Interested in a career at Connects?

Please send your resume to hr@connectsfcu.org.